Contact Us
1. Email Support
For the fastest response (typically 1–2 business days), send us an email:
Please include your order number (if applicable) and a clear description of your inquiry (e.g., “Order #12345 – Missing Ceramic Cup” or “Question about Insulated Cup Warranty”) to help us assist you quickly.
2. Mailing Address
For returns, correspondence, or offline inquiries, send items to:
pcpreferential
261 Governors Avenue
Medford, MA 02155
US
Note: All returns require a prior return authorization (RA) number – please request this via email first (see Section 1) to avoid delays.
3. What We Can Help With
Here are common topics our team assists with:
- Order status, tracking, or delivery issues
- Questions about product materials, sizes, or care instructions (e.g., “Can this ceramic cup go in the microwave?”)
- Return, refund, or replacement requests
- Technical issues with the online store (e.g., checkout errors, account access)
4. Response Time
- Email: We aim to reply to all emails within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
- Mail: Please allow 5–7 business days for us to receive and process mail-in inquiries or returns.