Privacy policy
1. Information We Collect
We only collect personal information necessary to provide and improve our services. The types of information we may gather include:
- Order & Contact Information: Name, shipping/billing address, phone number, and email address (e.g., when you place an order or create an account).
- Payment Information: We do not store full credit card details—payment processing is handled by secure third-party providers (e.g., PayPal, credit card processors), who may collect your payment card number and expiration date to complete transactions.
- Usage Data: Non-identifiable information about how you interact with our store, such as browser type, device model, pages visited, and time spent on the site (collected via cookies or analytics tools like Google Analytics).
- Communication Data: Content of emails or messages you send to us (e.g., questions about orders or returns).
2. How We Use Your Information
Your personal information is used for the following purposes:
- Process and fulfill your orders (e.g., ship products to your address, send order confirmations).
- Communicate with you about your order status, returns, or customer service inquiries (via email or phone).
- Improve our store and services (e.g., analyze user behavior to optimize website navigation, update product offerings).
- Protect against fraud or unauthorized transactions (e.g., verify payment details to ensure secure purchases).
- Comply with legal obligations (e.g., maintain order records for tax or regulatory purposes).
3. How We Protect Your Information
We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or misuse:
- Use secure socket layer (SSL) encryption to protect data transmitted during checkout (e.g., payment and address details).
- Restrict access to personal information to only authorized team members who need it to perform their roles.
- Do not share, sell, or rent your personal information to third parties for marketing purposes without your explicit consent.
- Third-party service providers (e.g., payment processors, shipping carriers) are contractually required to protect your information and only use it to provide services on our behalf.
4. Your Rights Regarding Personal Information
You have the following rights related to your personal information:
- Request access to the personal information we hold about you (e.g., a copy of your order history).
- Request correction of inaccurate or incomplete information (e.g., update your shipping address).
- Request deletion of your personal information (where legally allowed, e.g., if you no longer wish to have an account).
- Opt out of non-essential communications (e.g., promotional emails—you can unsubscribe via the link in our emails).
To exercise these rights, contact us using the details in Section 6.
5. Cookies & Tracking Tools
We use cookies (small text files stored on your device) to enhance your store experience:
- Essential cookies: Required to process orders, log into your account, or remember your cart items.
- Analytics cookies: Used to track site usage and improve our services (e.g., identify popular products).
- You can disable non-essential cookies via your browser settings, but this may limit some features of the store (e.g., saving items to your cart).
6. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:
- Email: support@pcpreferential.com
- Mailing Address: pcpreferential Privacy Team, 261 Governors Avenue, Medford, MA 02155, US
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our store after the update constitutes acceptance of the new policy.