Shipping policy
1. Shipping Eligibility & Locations
- We currently only ship to addresses within the United States. International shipping (including territories like Puerto Rico or Guam) is not available at this time.
- For shipping-related inquiries or returns, our business address is: 261 Governors Avenue, Medford, MA 02155, US.
2. Order Processing Time
- Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. federal holidays).
- Processing delays may occur during peak seasons (e.g., holidays, sales events) or due to incomplete shipping information. We will notify you via email if your order is delayed beyond 2 business days.
3. Shipping Methods & Delivery Times
We partner with standard U.S. carriers (e.g., USPS, UPS) to fulfill orders. Delivery times vary by destination and are estimates only:
- Domestic Standard Shipping: 3–5 business days after processing.
- Expedited Shipping (if available): 1–2 business days after processing (additional fees apply, calculated at checkout).
- Note: Delivery times do not include weekends or holidays, and remote areas may experience longer transit.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
- Free standard shipping may be offered for orders that meet a minimum purchase threshold (details will be displayed on the store homepage or during checkout).
5. Order Tracking
- Once your order ships, we will send a confirmation email with a tracking number and a link to monitor your package’s status.
- If tracking information is not updated within 3 business days of the shipping confirmation, please contact us for assistance.
6. Missing or Damaged Packages
- If your package is marked as delivered but not received, check with your local carrier or neighbors first (carriers may leave packages in secure locations).
- For damaged packages or missing items, contact us within 48 hours of delivery. Include your order number, photos of the packaging/damage, and a description of the issue. We will arrange a replacement or refund after verifying the claim.
7. Contact Us
For questions about shipping, order status, or delivery issues, email us at: support@pcpreferential.com.